At Cinematic, all of our products are made to order through our print-on-demand partner, Printify. This means each item is custom-created just for you once your order is placed. As such, we are unable to accept returns or exchanges due to incorrect size, color, or a change of mind.

However, we want to ensure you receive a high-quality product. If your item arrives damaged or with a manufacturing error, we're happy to offer a free replacement or a full refund. Please contact us within 30 days of delivery by submitting a clear photo of the issue using our [contact form/email].

Important notes:

• You do not need to return the defective item.
• If multiple products are affected, please include a photo (or video) showing all items together in one frame.
• Minor print placement variations (up to 0.5") on DTG (direct-to-garment) products are within acceptable tolerance and are not considered defects.
• In the case of delivery failures, you may choose between a reprint (additional charges may apply) or a partial refund.

Please double-check your order details before purchasing to ensure everything is correct.

If you have any questions or need to report an issue, don’t hesitate to reach out. We're here to help.